Frequently Asked
Questions

Yes, we ship internationally. Domestic orders ship via USPS and typically arrive within 5–12 business days. International orders ship via USPS Priority International Mail and typically arrive within 8–17 days, though we cannot guarantee exact delivery times as customs delays are the most common reason for shipping issues.

Free shipping is available on all orders over $100. Orders below this threshold carry a flat shipping fee.

• Domestic (USA): 5–12 business days via USPS
• International: 8–17 days via USPS Priority International Mail

You should receive tracking updates via email within 1–3 business days after payment is confirmed. Orders are processed Monday through Friday.

Once your order ships, you will receive a tracking number via email within 1–3 business days after payment. You can check your order status at any time by logging into your account on our website.

If your tracking shows delivered but you haven't received your package, please follow these steps:

• Check with neighbors, building staff, or the mailroom — they may have received it
• Contact USPS directly for GPS scan details: 1-800-275-8777
• Wait 1–2 weeks — packages often turn up after a brief delay
• If the package is confirmed lost or stolen, file a claim with USPS and/or a police report
• Contact us at support@officialpurerawz.us with proof of the claim — we handle lost packages on a case-by-case basis and may require an affidavit for reshipment

Yes — but you must act quickly. Email us at support@officialpurerawz.us as soon as possible after placing your order. If the order has not yet shipped, we can update the address for you. Once it has shipped, we are unable to redirect the package.

Yes. All orders are shipped in discreet packaging with no external branding or product descriptions visible on the outside of the package. Your privacy is a priority.

Yes. Free shipping is automatically applied to all orders over $100. Orders below this threshold carry a flat shipping fee. The free shipping threshold applies to both domestic and qualifying international orders.

USPS packages occasionally experience delays or appear stuck in transit. If you have concerns about your shipment:

• Contact USPS directly at 1-800-275-8777 with your tracking number
• For international orders, customs delays are the most common cause — allow additional time before contacting us
• If your package has not moved for more than 2 weeks, reach out to us at support@officialpurerawz.us

We ship to most countries worldwide. However, international customers should verify the local legal status of research compounds before importing. We do not offer refunds or reshipments for orders sent through international reshippers. If your package is lost, damaged, or confiscated while using a reshipper, we cannot provide a refund.

Yes. Orders over $150 require a signature upon receipt. Please ensure someone is available to sign for the package at your delivery address. If you miss the delivery, USPS will leave a notice with instructions for re-delivery or pickup.

We accept the following payment methods:

• Domestic (USA): Venmo, Zelle, Cryptocurrency (Bitcoin and others)
• International: Cryptocurrency only

Please note that payment methods and availability are subject to change at any time. Contact us if you need assistance with payment options.

• Log into your Venmo app and tap Pay or Request
• Search for our Venmo account (provided via email after your order)
• Enter your order total in USD
• Important: Do NOT include any order details, notes, or references to PureRawz in the payment message
• Tap Pay then Send
• Take a screenshot and email it to support@officialpurerawz.us with your order number

A 3% service fee is automatically applied to Venmo payments. Processing may take up to 48 hours before shipping begins.

We accept Bitcoin (BTC) and other major cryptocurrencies. Cryptocurrency offers a decentralized, fast, and secure payment option with lower transaction fees. After placing your order, you will receive our wallet address to send the payment to. Once confirmed on the blockchain, your order will be processed.

After payment, take a screenshot and email it to support@officialpurerawz.us with your order number. Processing may take up to 48 hours.

Yes. Your personal information is encrypted and securely transmitted using SSL technology. Our checkout is secured so only we can read your information. We do not store full payment details and we will never sell or share your personal data for marketing purposes.

Your phone number is requested as a security measure to help verify your identity and prevent fraud. Banks and payment processors use this information during transaction verification. We will never use your phone number for marketing purposes.

Your card or payment method is charged at the time the order is placed. For Venmo and Zelle payments, the charge occurs when you complete the transfer. For cryptocurrency, the charge is confirmed once your transaction is verified on the blockchain.

Yes. Every product at OfficialPureRawz is tested by an independent third-party laboratory. We provide Certificates of Analysis (COAs) using HPLC (High-Performance Liquid Chromatography) and LC-MS (Liquid Chromatography–Mass Spectrometry) results. These reports verify the purity of each batch.

Most of our products are verified at 99% purity or higher. COAs are available directly on each product page.

Our products can last 3 years or more when stored properly. Store all products in a cool, dry place away from direct sunlight and heat. Lyophilized (freeze-dried) peptides can be stored frozen for up to 2 years or refrigerated for up to 6 months before reconstitution.

Once reconstituted, store at approximately 35°F (refrigerated) and use within 28–60 days depending on the compound.

We will never send you a product that is close to its expiration date.

Crystallization in liquid products is completely normal and is not a sign of product degradation. It commonly occurs during shipping, especially in colder winter months, when temperature drops cause high-concentration compounds to crystallize.

To dissolve the crystals, gently warm the vial using a warm water bath (not boiling water) or place it in a warm room for a short time. Do not use a microwave. Once warmed, gently shake or swirl the vial until the crystals dissolve.

No. All products sold by OfficialPureRawz are intended for laboratory and research purposes only. They are not approved for human or animal use or consumption. Our products are designed for use in controlled scientific research environments only.

All research must comply with applicable IRB or IACUC guidelines and local regulations.

Our research compounds are available in multiple forms to suit different laboratory needs:

• Lyophilized (freeze-dried) powder — maximum shelf life and reconstitution flexibility
• Pre-mixed liquid suspension — convenience for shorter research cycles
• Nasal spray — for compounds with established nasal bioavailability (e.g. Semax, Selank)
• Capsules — for precise oral dosing research
• Tablets — for handling convenience and precise dosing

Format availability varies by compound. Check individual product pages for available options.

Yes. For bulk purchases or resale inquiries, please contact us directly at support@officialpurerawz.us. Our team will work with you to accommodate large orders and can discuss pricing options for high-volume research procurement.

Our products are manufactured in the United States. We are committed to domestic sourcing and production to ensure supply chain integrity, faster fulfillment, and compliance with U.S. research standards. Each batch is independently verified before being made available to customers.

Refunds are available only for orders that are still being processed and have not yet shipped. Once your product has been shipped, it is no longer eligible for a refund.

Approved refunds typically take 3–5 business days to process, but may take longer depending on your bank or third-party payment app.

To request a refund, email us immediately at support@officialpurerawz.us with your order number.

We do not accept returns on any products. All sales are final once the order has shipped. This policy exists due to the research-grade nature of our compounds and strict quality control requirements. If you received an incorrect or damaged product, please contact us within 7 days of delivery at support@officialpurerawz.us.

If you have any issues with your order, please contact us as soon as possible at support@officialpurerawz.us. We review all concerns individually and will work with you to find the best resolution. Our goal is to ensure every researcher has a positive experience sourcing from us.

You may request a cancellation or modification before your order has shipped. Email us immediately at support@officialpurerawz.us with your order number and the changes you need. Once an order has been shipped, it cannot be cancelled or modified.

The PureRawz Rewards program lets you earn points on every purchase you make. Points can be redeemed for discounts, coupons, free gifts, competition entries, merchandise, and more. It's our way of saying thank you for your continued loyalty and support.

You can earn PureRawz Rewards points by:

• Making purchases on our website
• Participating in promotions and special campaigns
• Engaging with our social media pages

Points are automatically added to your account after a qualifying purchase is completed.

To redeem your rewards:

• Log in to your OfficialPureRawz account
• Navigate to the Rewards section in your account dashboard
• Select the reward or discount you'd like to claim
• Follow the prompts to complete your redemption

Yes, PureRawz Rewards points may have an expiration date. We recommend checking your rewards balance and expiration dates regularly by logging into your account. Make sure to use your points before they expire.

Yes. PureRawz Rewards are available for all customers, including international orders. However, please note that shipping fees may apply depending on your location when redeeming physical rewards.

You can track your PureRawz Rewards balance at any time by logging into your account on our website and visiting the Rewards section in your account dashboard. Your current points balance and expiration dates will be displayed there.

Absolutely. Your privacy is our priority. All personal data is encrypted via SSL technology. We do not sell, share, or distribute your information to third parties for marketing purposes. Your phone number, email address, and order history are used solely for order processing, fraud prevention, and customer support.

For full details, please review our Privacy Policy.

Our support team is available to help you with any questions about products, orders, lab reports, payment, or shipping. You can reach us by:

• Email: support@officialpurerawz.us
• Live Chat: Available on our website during business hours

We typically respond within 24 hours or less. For urgent shipping issues, please include your order number in your message to speed up the process.